Track My Order

Stay updated on your order status and delivery progress with our easy-to-use tracking system.

How to Track Your Order

Order Confirmation

After placing your order, you’ll receive a confirmation email with:

• Your order number

• A list of items purchased

• Your shipping address

• Estimated processing time

Shipping Notification

Once your order has shipped, you’ll receive a shipping confirmation email with:

• Tracking number

• Shipping carrier information

• Estimated delivery date

• A direct link to track your package

Order Status Meanings

• Processing
  Your order has been received and is being prepared.

  • Items are being picked and packed

  • Typically takes 1–3 business days

• Shipped
  Your order has left our warehouse.

  • Tracking is now available

  • Your package is on its way

• Out for Delivery
  Your package is with the delivery driver.

  • Delivery expected within the day

  • Please be available to receive it

• Delivered
  Your package has been successfully delivered.

  • Check the delivery location and with neighbors if needed

  • Contact us if you can’t locate the package

Tracking Your Package

Using Your Tracking Number

• Check your shipping confirmation email for your tracking number

• Visit the carrier’s website (link provided in the email)

• Enter the number to view real-time tracking updates

Common Shipping Carriers

We partner with trusted carriers for safe and timely delivery:

• National carriers for domestic orders

• International services for global shipping

• Express options for urgent deliveries

Delivery Information

Processing Time

• Standard orders: 1–2 business days

• Custom orders: 3–7 business days

• International orders: May require additional time due to customs

Shipping Times

• Domestic: 1–2 business days

• International: 1–3 business days (depending on destination)

• Express: 1–3 business days (where available)

Delivery Attempts

• Most carriers make up to 3 delivery attempts

• If undelivered, packages may be held at a local pickup location

Need Help Tracking?

Can’t Find Your Tracking Info?

• Check your spam/junk folder

• Ensure your email was entered correctly at checkout

• Still missing it? Contact us at [email protected] with your order number

Tracking Issues?

Contact us if:

• Your tracking number doesn’t work

• The package appears stuck in transit

• You experience unexpected delays

• You have any concerns about your shipment

International Shipping

Customs Processing

International shipments may be delayed due to:

• Customs clearance

• Import duties or taxes

• Local postal handling

Tracking Limitations

• Some carriers limit tracking once the package enters your country

• Local postal providers may offer additional updates

• Contact us if there are no updates for an extended period

Order Modifications

Before Shipping

Contact us immediately at [email protected] with:

• Your order number

• The requested change

Note: Changes may not be possible if processing has already started.

After Shipping

Orders cannot be modified once shipped.
Please refer to our Return Policy for exchanges or returns.

Contact Information

For tracking support or order-related questions:
📧 Email: [email protected]

Frequently Asked Questions

Q: I haven’t received my tracking number. What should I do?
A: Check your spam folder first. If it’s not there, contact us with your order number.

Q: My tracking hasn’t updated in several days. Is that normal?
A: Some delay is normal, especially for international shipments. Contact us if you’re concerned.

Q: Can I change the delivery address after shipping?
A: No, address changes must be made through the carrier directly once the order has shipped.

Q: My package says “Delivered” but I didn’t receive it. What now?
A: Check with neighbors or building staff. If still missing, contact us within 48 hours.

Note: Tracking is provided by our shipping partners. For the most accurate updates, please use the tracking number in your confirmation email.