Claims & Refunds

At goecomshop.com, we are committed to providing high-quality products and exceptional customer service. If you experience any issues with your order, we’re here to help resolve them quickly and fairly.

Types of Claims

1. Damaged Items

If you receive a damaged product, contact us immediately at [email protected] with:

• Your order number

• Clear photos of the damaged item and packaging

• A brief description of the damage

2. Wrong Item Received

If you received the wrong item, contact us within 48 hours of delivery with:

• Your order number

• Photos of the item received

• Description of what was ordered vs. what was received

3. Missing Items

If something is missing from your order, contact us within 7 days of delivery with:

• Your order number

• A list of missing items

• Photo of received items (if partial delivery)

4. Defective Products

If your product has a manufacturing defect, contact us within 14 days of delivery with:

• Your order number

• Clear photos or a video showing the defect

• A brief description of the issue

Claim Process

Step 1: Contact Us
Email us at [email protected] with your claim details and supporting documentation.

Step 2: Claim Review
We’ll review your claim within 2 business days and provide next steps.

Step 3: Resolution Options
Depending on the issue, we may offer:

• Full refund

• Replacement item

• Partial refund

• Store credit

Refund Policy

Eligible Refunds

We offer refunds for:

• Damaged items upon arrival

• Wrong items sent

• Defective products

• Order cancellations (if made before shipping)

• Authorized returns (see our Return Policy)

Refund Processing

• Refunds are processed within 5–7 business days after approval

• Refunds are issued to the original payment method

• Please allow 3–10 business days for funds to appear in your account (depending on your bank)

Refund Amounts

• Full refunds for damaged, wrong, or defective items

• Shipping costs refunded if the error is on our part

• Return shipping costs covered by us for damaged or defective items

What We Need From You

To process your claim efficiently, please provide:

• Your order number (found in your confirmation email)

• Clear photos of the issue

• A detailed description of the problem

• Your contact information

Our Commitment

We promise to:

• Respond to all claims within 2 business days

• Provide tracking information for replacements

• Keep you updated throughout the process

• Resolve issues fairly and promptly

Special Circumstances

Shipping Damage

If your package arrives visibly damaged:

• Take photos before opening the package

• Document any visible damage

• Contact us immediately at [email protected]

Lost Packages

If your package is marked as delivered but you didn’t receive it:

• Check with neighbors or building management

• Contact the shipping carrier

• If unresolved after 48 hours, reach out to us for assistance

Contact Information

For all claims and refund requests, please contact:
📧 Email: [email protected]

Important Notes

• Claims must be submitted within the specified timeframes

• All claims require supporting documentation

• We may request additional information if needed

• Fraudulent claims will be declined

• This policy does not affect your statutory rights

This claims and refunds policy is effective as of the date of your purchase and may be updated at any time. Please refer to this page for the most current version.

Contact Info

📧 Email: [email protected]
🏢 Company: MANY LEADS SRL
📍 Address: Via Pantanelle 16, 59100 Prato – Italy
🆔 P.IVA / C.F.: 02437270974
Phone number: +393511955891